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ServiceNow Now Assist

ServiceNow · Agent platform · US · www.servicenow.com/now-platform/now-assist.html

Last verified 2026-09-16

Entry services/servicenow-now-assist.yaml

Training on your data (default tier)

Not stated on public pages; ServiceNow embeds its own fine-tuned models in the platform rather than gateway to external engines, and the customer contract governs training use

Retention

Not stated on public pages; follows the customer's instance retention settings and contract

Data residency

Follows the customer's ServiceNow instance data centre pair; AI models run within the platform

Vendor data-handling terms

Training on your data (default tier)

Not stated on public pages; ServiceNow embeds its own fine-tuned models in the platform rather than gateway to external engines, and the customer contract governs training use

The responsible AI white paper describes ServiceNow-built LLMs fine-tuned on selected ServiceNow data; whether customer instance data is used for training is set out in customer agreements and product documentation behind login, not on the public pages checked.

not stated by vendor

Retention

Not stated on public pages; follows the customer's instance retention settings and contract

The trust pages commit not to sell customer data or use it for advertising but give no retention period for AI prompts or outputs.

not stated by vendor

Data residency

Follows the customer's ServiceNow instance data centre pair; AI models run within the platform

“ServiceNow believes that the best way to unlock the value of AI for customers is to deeply embed it in the platform, rather than simply providing a gateway to an external AI engine.”

checked 2026-09-16

ServiceNow, Responsible AI white paper

Domains and endpoints

observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.

Host	Role	Source
servicenow.com	app	vendor-documented
service-now.com	app	vendor-documented
api.servicenow.com	api	vendor-documented

Assessment

Customer instance: low

Reasoning: The generative AI and agents built into a customer's ServiceNow instance. Models are ServiceNow-hosted inside the platform rather than a pass-through to an external provider, but training use and retention are not stated publicly and sit in the customer agreement and the docs behind login.

Flags: Models hosted in-platform · Training and retention terms not public · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.

Changelog

2026-09-16Documented. Platform-hosting statement verified against the ServiceNow responsible AI white paper; training and retention terms not public.
2026-09-16Added with vendor-documented domains.

Corrections

Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.