Salesforce Einstein
Salesforce · Agent platform · US · www.salesforce.com/artificial-intelligence/
services/salesforce-einstein.yamlVendor data-handling terms
“Zero data retention is a strict policy where the prompts and generated responses are never stored or used to train the underlying third-party large language models, guaranteeing the data remains exclusively the customer's property.”
“The Trust Layer includes a number of data security guardrails such as data masking, TLS in-flight encryption, and Zero Data Retention with Large Language Models.”
The Einstein AI features run inside the customer's Salesforce tenant; the trust page names no processing region for the model calls.
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| api.einstein.ai | api | observed |
Assessment
Reasoning: Salesforce's AI layer (Einstein, Agentforce) inside a customer's CRM tenant. Zero data retention and no training with the underlying model providers, data masking before prompts leave the tenant. Region follows the customer's Salesforce contract.
Flags: Zero data retention with model providers · Region per customer contract · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Zero data retention and training terms verified against Salesforce's Trusted AI page; region not stated.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Spotted something wrong or out of date? Send it with the source. Changes are checked and recorded in the changelog.