Home / AI Service Directory / SAP Joule
Last verified 2026-09-16
Entry services/sap-joule.yaml
Training on your data (default tier)
Customer data may improve existing AI features of the subscribed service under the cloud agreement, and may be used to develop new features only if the customer accepts the product development schedule, with an opt-out in SAP for Me; never shared with third-party model providers for training
Retention
Third-party foundation models process data only and retain nothing; customer data deleted at the end of the agreement unless law requires retention
Data residency
Not stated on the AI ethics page; follows the customer's SAP cloud data centre region and the cloud agreement

Vendor data-handling terms

Training on your data (default tier)
Customer data may improve existing AI features of the subscribed service under the cloud agreement, and may be used to develop new features only if the customer accepts the product development schedule, with an opt-out in SAP for Me; never shared with third-party model providers for training
“Can SAP use customer data to train SAP Business AI? Customer data can be used to improve existing AI features and functionalities of the SAP cloud service to which the customer has subscribed, subject to the terms of the customer agreement, including the general terms and conditions for cloud services and the data processing agreement . Customer data can be used by SAP to develop new AI features and functionalities, subject to the terms of the product development schedule , which is part of the customer contract. Customers who agree to the product development schedule can monitor in which SAP solutions their data might be used and opt out in the SAP for Me interface. / Your data remains safeguarded within our ecosystem We do not share your data with third-party LLM providers for the purpose of training their models.”
checked 2026-09-16
SAP, Responsible AI and AI Ethics
Retention
Third-party foundation models process data only and retain nothing; customer data deleted at the end of the agreement unless law requires retention
“When customers use an SAP AI technology that leverages a third party–hosted foundation model, their data is sent to the model provider for processing only and is not stored or otherwise retained by the model provider. Is customer data deleted after use? At the end of the agreement, SAP deletes the customer data remaining on servers hosting the cloud service, unless applicable law requires retention.”
checked 2026-09-16
SAP, Responsible AI and AI Ethics
Data residency
Not stated on the AI ethics page; follows the customer's SAP cloud data centre region and the cloud agreement

AI data is treated like all other customer data in the subscribed cloud service; the page names no separate processing region for model calls.

not stated by vendor

Domains and endpoints

observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.

HostRoleSource
sap.comappvendor-documented
api.sap.comapivendor-documented
hana.ondemand.comappvendor-documented

Assessment

SAP cloud tenants: low

Reasoning: Joule and the AI features across SAP's cloud products. Third-party models process only, SAP may improve features with customer data under the agreement and needs the separately signed product development schedule to build new ones, with an opt-out. The schedule is the item procurement should check.

Flags: No training by third-party providers · Product development schedule permits new-feature use, opt-out · Region per cloud agreement · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.

Changelog

  • 2026-09-16Documented. Training and retention terms verified against SAP's Responsible AI and AI Ethics page; region not stated there.
  • 2026-09-16Added with vendor-documented domains.

Corrections

Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.

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