Tiledesk
Tiledesk · Chat assistant · IT · tiledesk.com
Last verified 2026-09-16
Entry
services/tiledesk.yamlTraining on your data (default tier)
Not stated
Retention
Account data kept for the relationship plus legal periods
Data residency
Service data hosted in the EU and/or US depending on configuration
Vendor data-handling terms
Training on your data (default tier)
Not stated
The policy does not say whether conversation data trains models.
Retention
Account data kept for the relationship plus legal periods
“Account and customer-administration data is generally retained for the duration of the account or commercial relationship and subsequently for the period necessary to comply with legal obligations or establish, exercise or defend legal claims.”
Data residency
Service data hosted in the EU and/or US depending on configuration
“European Union and/or United States depending on service configuration and processing arrangement”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| tiledesk.com | app | observed |
Assessment
Business: medium
Reasoning: An open-source customer conversation platform with AI agents. Account data is kept for the relationship and service data sits in the EU or US by configuration; training use is not stated.
Flags: EU or US hosting · Training-use not stated · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Terms verified against the Tiledesk Privacy Policy where stated.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.