Intercom Fin
Intercom · Agent platform · US · www.intercom.com
services/intercom-fin.yamlVendor data-handling terms
“Input and Output are Customer Data under the Agreement and subject to the rights, restrictions and obligations applicable thereto. / Intercom contractually restricts Third Party AI Providers from using Customer Data for training or otherwise improving Third Party AI Provider's services.”
“5.1 We retain your personal data only for as long as necessary to fulfill the purposes set out in this Privacy Policy.”
Intercom publishes a Regional Data Hosting Addendum for EU and Australian workspaces.
“6.1 The Intercom Services and Sites, and our messenger domains are provided and hosted in the United States.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| api.intercom.io | api | observed |
Assessment
Reasoning: Intercom's customer-service agent, which reads help centres and full conversation history. Third-party model providers are barred from training, inputs and outputs are customer data under the agreement, and regional hosting exists. Conversations with customers are the data at stake, under a contract most customers already hold.
Flags: Customer conversations sent to third-party AI providers as sub-processors · US hosting unless regional hosting is contracted · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. AI product terms verified against Intercom's additional product terms; retention and hosting against the privacy policy.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.