PolyAI
PolyAI · Agent platform · GB · poly.ai
services/polyai.yamlVendor data-handling terms
Client agreements govern caller data for deployed assistants; the notice describes PolyAI's own use.
“We use this information to train, test, and improve our virtual assistants. / We may also obtain datasets from commercial agreements with third parties where necessary to improve our Services.”
The notice describes safeguards and joint-controller arrangements but gives no retention period.
“have each implemented our own safeguards to ensure that the personal data we process as joint controllers is kept secure, and safeguards in respect of transfers of personal data that we undertake, including transfers to recipients in jurisdictions outside the UK or EEA.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| poly.ai | app | observed |
Assessment
Reasoning: Enterprise phone assistants for customer service. The notice states that call data trains and improves the assistants, with UK and US entities as joint controllers. Deployments run under client contracts that can narrow this.
Flags: Call data used to train and improve assistants · Retention not stated · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Training and transfer terms verified against the PolyAI privacy notice; retention not stated.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.