Retell AI
Retell AI · Agent platform · US · www.retellai.com
services/retell-ai.yamlVendor data-handling terms
The policy also states that calls may be recorded or monitored for quality assurance and service improvement, and that prompt-generation content is sent to a third-party LLM provider.
“to train the artificial intelligence models that support our Services or that support our business and administrative functions; / improve, train, and enhance our AI models and related technologies;”
“Generally, we retain personal information only for as long as is necessary for the purposes set out in this Privacy Policy. / Where we act as a service provider to a customer, our customer determines the retention period.”
“Retell AI is based in the United States, and the personal information we collect is primarily stored and processed in the United States.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| api.retellai.com | api | observed |
| retellai.com | app | observed |
Assessment
Reasoning: A voice-agent platform that handles phone calls with end customers. The policy lists training its AI models as a use of personal information and allows call recording for service improvement, with US processing. Call content is by nature sensitive; a contract that switches off training use is needed before production use with customer calls.
Flags: Policy lists AI model training as a use of personal information · Calls may be recorded for service improvement · US processing only · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Training, retention and location terms verified against the Retell AI privacy policy.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.