Kore.ai
Kore.ai · Agent platform · US · www.kore.ai
Last verified 2026-09-16
Entry
services/kore-ai.yamlTraining on your data (default tier)
Customer data not used for internal training or to train generalised models
Retention
Deleted or irreversibly anonymised when no longer needed, subject to legal and contractual needs
Data residency
May be stored or processed in the United States and India
Vendor data-handling terms
Training on your data (default tier)
Customer data not used for internal training or to train generalised models
“Kore.ai does not use that Customer Data for internal training, knowledge-base updates, internal product enhancements or updates, or to train generalized AI models offered as part of the Services.”
Retention
Deleted or irreversibly anonymised when no longer needed, subject to legal and contractual needs
“We then delete it or irreversibly anonymise it, unless a longer period is necessary for legal, tax, accounting, contractual, security, fraud-prevention, or dispute-resolution purposes.”
Data residency
May be stored or processed in the United States and India
“Personal information may be transferred to, stored in, or processed in a country other than the country where it was collected, including the United States and India.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| kore.ai | app | observed |
Assessment
Enterprise deployments: medium
Reasoning: An enterprise conversational-AI platform with an explicit no-training clause for customer data. Processing in the United States and India is the item for EU deployers; enterprise contracts typically add a region choice. End-user conversations make the deploying organisation the controller.
Flags: GDPR Chapter V (US and India processing) · End-user conversations (deployer is controller) · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Training, retention, and transfer terms verified against the Kore.ai privacy policy.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.