Decagon
Decagon · Agent platform · US · decagon.ai
Last verified 2026-09-16
Entry
services/decagon.yamlTraining on your data (default tier)
Customer conversation data is processed under customer agreements, not the public policy; training use not stated publicly
Retention
Not stated for customer data; set by contract
Data residency
Headquartered in the United States; personal information may be transferred to the US and other locations
Vendor data-handling terms
Training on your data (default tier)
Customer conversation data is processed under customer agreements, not the public policy; training use not stated publicly
“This Privacy Policy does not apply to information that we process on behalf of our business customers (such as businesses and other organizations) while providing the Decagon services to them. / Our use of information that we process on behalf of our business customers is governed by our agreements with such customers.”
Retention
Not stated for customer data; set by contract
The public policy covers website and account data only.
Data residency
Headquartered in the United States; personal information may be transferred to the US and other locations
“We are headquartered in the United States and may use service providers that operate in other countries. / Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| decagon.ai | app | observed |
Assessment
Customer service agents: unrated
Reasoning: An enterprise customer-support agent platform sold under contract. The public policy excludes the customer conversations the product exists to handle, so training, retention and region depend entirely on the agreement. Unrated outside one.
Flags: Customer data terms not published · US headquarters · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Scope and transfer terms verified against the Decagon privacy policy; customer data terms contractual.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.