Helply
Helply · Chat assistant · US · helply.com
services/helply.yamlVendor data-handling terms
The policy covers website and account data and does not mention how support conversations or knowledge sources are used for model training.
“Helply retains service data for the duration of the customer's business relationship with Helply and for a period of time thereafter, to analyze the data for Helply's own operations, and for historical and archiving purposes associated with Helply's services.”
“The personal information Helply collects from you is stored in one or more databases hosted by third parties located in the United States and is processed in order to contractually fulfull our service obligations and serve our legitimate interests.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| helply.com | app | observed |
Assessment
Reasoning: An AI customer-support agent. US storage, open-ended post-relationship retention for the vendor's analysis, and no training statement. Conversations contain customer personal data.
Flags: Data kept after the relationship ends for vendor analysis · Training-use not stated · US storage · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Retention and storage terms verified against the Helply privacy policy; training not stated.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.