Alhena
Alhena · Chat assistant · US · alhena.ai
Last verified 2026-09-16
Entry
services/alhena.yamlTraining on your data (default tier)
Not stated for customer conversations; information is processed to provide, improve and administer the services
Retention
As long as necessary for the stated purposes unless otherwise required by law
Data residency
Servers in the United States; DPF participant for European data
Vendor data-handling terms
Training on your data (default tier)
Not stated for customer conversations; information is processed to provide, improve and administer the services
The notice does not say whether shopper conversations or uploaded product data are used to train Alhena models.
“We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law.”
Retention
As long as necessary for the stated purposes unless otherwise required by law
“In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.”
Data residency
Servers in the United States; DPF participant for European data
“Our servers are located in the United States.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| alhena.ai | app | observed |
Assessment
Web app: medium
Reasoning: An e-commerce shopping and support agent. US servers, DPF certification, but no statement on training with conversations or catalogue data. Conversations contain shoppers' personal data.
Flags: Training-use of conversations not stated · US servers only · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Use, retention and hosting terms verified against the Alhena privacy notice.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.