Ada
Ada · Chat assistant · CA · www.ada.cx
Last verified 2026-09-16
Entry
services/ada.yamlTraining on your data (default tier)
Customer data processed by the underlying language models is not used to train public models; Ada enforces zero data retention with its model providers
Retention
Data kept for the life of the customer agreement and up to 90 days after termination; model providers store nothing after processing
Data residency
Hosted on AWS in the United States, Canada, Ireland and Germany
Vendor data-handling terms
Training on your data (default tier)
Customer data processed by the underlying language models is not used to train public models; Ada enforces zero data retention with its model providers
“Ada enforces zero data retention policies with these providers, and customer data processed by LLMs is not used to train public models.”
Retention
Data kept for the life of the customer agreement and up to 90 days after termination; model providers store nothing after processing
“Following termination, Ada retains data for up to 90 days, after which it is deleted or anonymized in accordance with Ada's Data Processing Addendum. / Ada's LLM providers operate under zero data retention policies, meaning that content sent to LLMs for processing is not stored by those providers after the processing transaction is complete.”
Data residency
Hosted on AWS in the United States, Canada, Ireland and Germany
“Ada's Platform is hosted on Amazon Web Services (AWS) in regions including the United States, Canada, Ireland, and Germany.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| ada.cx | app | observed |
| ada.support | app | observed |
| api.ada.cx | api | observed |
Assessment
Platform: low
Reasoning: A customer-service AI agent deployed by companies. No training on customer data, zero data retention with model providers, fixed post-termination retention and EU hosting regions available.
Flags: Zero data retention with model providers · EU regions available · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Training, retention and hosting terms verified against the Ada privacy policy.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.