Voiceflow
Voiceflow · Agent platform · CA · www.voiceflow.com
services/voiceflow.yamlVendor data-handling terms
The policy does not say whether agent designs, knowledge bases or end-user conversations are used to train models.
“Voiceflow may use Personal Information provided to operate, improve upon, and personalize the Service, for billing identification and authentication, to contact and communicate with you about the Service and your use of the Service, to support use of the Service, to send marketing materials for research purposes, and to generally improve the content and functionality of the Service.”
“Voiceflow will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy, or as required or permitted under the applicable law.”
“We are based in Canada, but, unless we expressly agree otherwise, we may host, transfer, and process data, including Personal Information, in Canada and in other countries through Voiceflow and third parties that we use to operate and manage the Service.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| voiceflow.com | app | observed |
Assessment
Reasoning: A conversational agent builder for support teams. The policy covers account data and treats end-user conversation data as customer-controlled, but does not say whether knowledge bases or transcripts train anything, and region is open unless contracted. Enterprise plans can fix both.
Flags: Training-use of agent content and transcripts not stated · Hosting region open unless agreed · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Use, retention and hosting terms verified against the Voiceflow privacy policy.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.