Voiceflow

Voiceflow · Agent platform · CA · www.voiceflow.com

Last verified 2026-09-16
Entry services/voiceflow.yaml
Training on your data (default tier)
Not stated for agent content; personal information is used to operate, improve and personalise the service, and usage data may be shared with third parties
Retention
As long as needed to provide the service to customers, plus legal and accounting needs
Data residency
Canadian company; data hosted and processed in Canada and other countries unless agreed otherwise

Vendor data-handling terms

Training on your data (default tier)
Not stated for agent content; personal information is used to operate, improve and personalise the service, and usage data may be shared with third parties

The policy does not say whether agent designs, knowledge bases or end-user conversations are used to train models.

Voiceflow may use Personal Information provided to operate, improve upon, and personalize the Service, for billing identification and authentication, to contact and communicate with you about the Service and your use of the Service, to support use of the Service, to send marketing materials for research purposes, and to generally improve the content and functionality of the Service.
checked 2026-09-16
Voiceflow Privacy Policy
Retention
As long as needed to provide the service to customers, plus legal and accounting needs
Voiceflow will retain Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy, or as required or permitted under the applicable law.
checked 2026-09-16
Voiceflow Privacy Policy
Data residency
Canadian company; data hosted and processed in Canada and other countries unless agreed otherwise
We are based in Canada, but, unless we expressly agree otherwise, we may host, transfer, and process data, including Personal Information, in Canada and in other countries through Voiceflow and third parties that we use to operate and manage the Service.
checked 2026-09-16
Voiceflow Privacy Policy, Hosting and data transfer

Domains and endpoints

observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.

HostRoleSource
voiceflow.comappobserved

Assessment

Agent platform: medium

Reasoning: A conversational agent builder for support teams. The policy covers account data and treats end-user conversation data as customer-controlled, but does not say whether knowledge bases or transcripts train anything, and region is open unless contracted. Enterprise plans can fix both.

Flags: Training-use of agent content and transcripts not stated · Hosting region open unless agreed · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.

Changelog

  • 2026-09-16Documented. Use, retention and hosting terms verified against the Voiceflow privacy policy.
  • 2026-09-15Listed from the Unseen catalogue with observed domains.

Corrections

Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.

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