Vapi
Vapi · Agent platform · US · vapi.ai
Last verified 2026-09-16
Entry
services/vapi.yamlTraining on your data (default tier)
Call recordings, transcripts and logs may be retained to train and improve the AI models; Google Workspace data excluded
Retention
As long as necessary for the stated purposes; call data retention depends on the customer's configuration and is deleted on request
Data residency
Transferred to and processed in the United States
Vendor data-handling terms
Training on your data (default tier)
Call recordings, transcripts and logs may be retained to train and improve the AI models; Google Workspace data excluded
“Call recordings, transcripts and logs may be retained to help train and improve the AI models, in accordance with applicable laws. / Our application does not use any data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or ML models.”
Retention
As long as necessary for the stated purposes; call data retention depends on the customer's configuration and is deleted on request
“Retention periods depend on the customer's configuration and data is deleted on request. / We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.”
Data residency
Transferred to and processed in the United States
“If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| api.vapi.ai | api | observed |
| vapi.ai | app | observed |
Assessment
Voice agent platform: high
Reasoning: A developer platform for phone and voice agents. The policy allows call recordings and transcripts to be kept to train and improve the models, processes in the US, and pads its data-categories list with a generic template. Calls with customers are the input. A contract that switches off training use is required.
Flags: Call recordings and transcripts may train the models · US processing · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Training, retention and transfer terms verified against the Vapi privacy policy.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.