Synthesia
Synthesia · Image and video · GB · www.synthesia.io
services/synthesia.yamlVendor data-handling terms
Whether customer scripts or uploads are used to train avatar models is left to the customer agreement; the policy names improvement of model capabilities as an interest.
“In general, Synthesia is the processor of Customer Data and the controller of Other Information (which is described in the ‘Personal data that we process' section below). / To improve our Platform and underlying technologies and for our internal research, we: process the information relating to your use and interaction with the Services, and the performance and quality of the Services resulting from such use”
“We will retain Customer Data in accordance with Customer's instructions (including to perform any applicable terms in the Agreement and through Customer's use of Platform functionality) and as required by applicable law. / For the creation of an Avatar, Biometric Data is stored and used as long as the Avatar is available on the Platform or as otherwise instructed by our Customer.”
The policy does not name where customer videos and uploads are hosted.
“We are Synthesia Limited , a company located at 20 Triton St, London NW1 3BF, United Kingdom, and we are the controller of your personal data processed in connection with this Privacy Policy.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| synthesia.io | app | observed |
Assessment
Reasoning: An AI video platform used for training and internal communications. The policy treats scripts and uploads as customer-controlled data, with clear handling of avatar biometrics. Hosting region and training-use of customer content sit in the agreement rather than the policy, so an enterprise contract is the document that matters.
Flags: Training-use of customer content set by agreement, not policy · Hosting region not stated · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Processor role, retention and controller terms verified against the Synthesia privacy policy.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.