Synthesia

Synthesia · Image and video · GB · www.synthesia.io

Last verified 2026-09-16
Entry services/synthesia.yaml
Training on your data (default tier)
Customer data (scripts, uploads, videos) is processed as a processor on the customer's instructions; usage and quality data is used to improve the platform and enhance its models
Retention
Customer data retained per the customer's instructions; avatar biometric data kept while the avatar exists, then permanently destroyed
Data residency
UK controller; hosting region not stated in the policy

Vendor data-handling terms

Training on your data (default tier)
Customer data (scripts, uploads, videos) is processed as a processor on the customer's instructions; usage and quality data is used to improve the platform and enhance its models

Whether customer scripts or uploads are used to train avatar models is left to the customer agreement; the policy names improvement of model capabilities as an interest.

In general, Synthesia is the processor of Customer Data and the controller of Other Information (which is described in the ‘Personal data that we process' section below). / To improve our Platform and underlying technologies and for our internal research, we: process the information relating to your use and interaction with the Services, and the performance and quality of the Services resulting from such use
checked 2026-09-16
Synthesia Privacy Policy
Retention
Customer data retained per the customer's instructions; avatar biometric data kept while the avatar exists, then permanently destroyed
We will retain Customer Data in accordance with Customer's instructions (including to perform any applicable terms in the Agreement and through Customer's use of Platform functionality) and as required by applicable law. / For the creation of an Avatar, Biometric Data is stored and used as long as the Avatar is available on the Platform or as otherwise instructed by our Customer.
checked 2026-09-16
Synthesia Privacy Policy
Data residency
UK controller; hosting region not stated in the policy

The policy does not name where customer videos and uploads are hosted.

We are Synthesia Limited , a company located at 20 Triton St, London NW1 3BF, United Kingdom, and we are the controller of your personal data processed in connection with this Privacy Policy.
checked 2026-09-16
Synthesia Privacy Policy

Domains and endpoints

observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.

HostRoleSource
synthesia.ioappobserved

Assessment

Web app: medium

Reasoning: An AI video platform used for training and internal communications. The policy treats scripts and uploads as customer-controlled data, with clear handling of avatar biometrics. Hosting region and training-use of customer content sit in the agreement rather than the policy, so an enterprise contract is the document that matters.

Flags: Training-use of customer content set by agreement, not policy · Hosting region not stated · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.

Changelog

  • 2026-09-16Documented. Processor role, retention and controller terms verified against the Synthesia privacy policy.
  • 2026-09-15Listed from the Unseen catalogue with observed domains.

Corrections

Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.

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