ChatBot
Text.com · Chat assistant · US · www.chatbot.com
Last verified 2026-09-16
Entry
services/chatbot.yamlTraining on your data (default tier)
Client conversation data is processed as a data processor under the agreement and DPA; the policy does not state whether it trains Text's models
Retention
As long as necessary for the purposes collected, limited to the minimum, unless law or the agreement requires longer
Data residency
Controller is Text, Inc. in Boston; hosting region not stated in the policy
Vendor data-handling terms
Training on your data (default tier)
Client conversation data is processed as a data processor under the agreement and DPA; the policy does not state whether it trains Text's models
“Where Text processes Personal Data on behalf of a Client, the Client remains responsible for determining the purposes and legal bases for processing of Personal Data, providing any notices required by applicable law, obtaining and maintaining any required consents, permissions, or other lawful basis and communication preferences, withdrawals of consent, or opt-out requests, where applicable, and / Nothing in this Privacy Policy limits or modifies the respective obligations of Text or the Client under the applicable Agreement, including the DPA.”
Retention
As long as necessary for the purposes collected, limited to the minimum, unless law or the agreement requires longer
“We retain your data for as long as necessary to fulfill the purposes for which it was collected and limit the storage period to the minimum necessary, unless a longer retention period is required or permitted by applicable law or the Agreement.”
Data residency
Controller is Text, Inc. in Boston; hosting region not stated in the policy
“Where Text acts as a Data Controller, the entity responsible for the processing of Personal Data is Text, Inc., 101 Arch Street, 8th Floor, Boston, MA 02110, United States of America, unless otherwise stated in connection with a specific Engagement.”
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| chatbot.com | app | observed |
Assessment
Customer service bots: medium
Reasoning: ChatBot.com, from the company behind LiveChat. A thorough controller and processor split with the DPA doing the work for client conversations; training use of those conversations and the hosting region are not in the policy.
Flags: Training-use of client conversations not stated · Region not stated · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Processor, retention and controller terms verified against the Text privacy policy.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.