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BirdEye

BirdEye · Uncategorised · US · birdeye.com

Last verified 2026-09-16
Entry services/birdeye.yaml
Training on your data (default tier)
Not stated for review, message and call content; third parties help analyse and improve the services
Retention
As long as the account is active or as needed to provide the services; data no longer stored after account deletion
Data residency
Stored and processed on servers in the United States

Vendor data-handling terms

Training on your data (default tier)
Not stated for review, message and call content; third parties help analyse and improve the services

Birdeye's AI features answer reviews, messages and calls for local businesses; the policy does not address model training on that content.

“Service Providers and Business Partners Birdeye may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services' features).”
checked 2026-09-16
Birdeye Privacy Policy
Retention
As long as the account is active or as needed to provide the services; data no longer stored after account deletion
“Internal Uses of Your Personally Identifiable Information We will retain your information for as long as your account is active or as needed to provide you the Services. / If you delete your account, your Data will no longer be stored in our servers.”
checked 2026-09-16
Birdeye Privacy Policy
Data residency
Stored and processed on servers in the United States
“Uses of Your Personally Identifiable Information We collect, store and process your personally identifiable information on servers located in the United States.”
checked 2026-09-16
Birdeye Privacy Policy

Domains and endpoints

observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.

HostRoleSource
birdeye.comappobserved

Assessment

Web app and AI agents: medium

Reasoning: A reputation and customer-messaging platform with AI agents that reply to reviews and handle calls. US servers are stated; AI training on customer conversations is not addressed. Data is mostly customer reviews and contact records.

Flags: AI training on messages and calls not addressed · US servers only · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.

Changelog

  • 2026-09-16Documented. Use, retention and hosting terms verified against the Birdeye privacy policy.
  • 2026-09-15Listed from the Unseen catalogue with observed domains.

Corrections

Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.

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