Kindly AI
Kindly.ai · Chat assistant · NO · www.kindly.ai
Last verified 2026-09-16
Entry
services/kindly-ai.yamlTraining on your data (default tier)
Customer data is owned by the customer and not accessed without approval; anonymised data may be used internally to improve the machine-learning algorithms
Retention
Customer data exportable within 30 days of termination; anonymised data may be retained to improve the service
Data residency
Not stated in the terms; Norwegian vendor
Vendor data-handling terms
Training on your data (default tier)
Customer data is owned by the customer and not accessed without approval; anonymised data may be used internally to improve the machine-learning algorithms
“Company will never access the Customers' data without prior approval from the Customer, however anonymized data may be used internally to further improve the machine learning algorithms. / The Customer owns all data, information and material of any kind input or uploaded to the Service by the Customer or Users, including personal data (the “Customer Data”).”
Retention
Customer data exportable within 30 days of termination; anonymised data may be retained to improve the service
“Anonymized, disconnected data may be retained in order to further the quality of the Service.”
Data residency
Not stated in the terms; Norwegian vendor
Hosting region is set out in the DPA rather than the terms.
Domains and endpoints
observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.
| Host | Role | Source |
|---|---|---|
| kindly.ai | app | observed |
Assessment
Customer service chatbot: medium
Reasoning: A Norwegian customer-service chatbot platform. Customer data ownership and no-access-without-approval are stated; anonymised conversation data improves the models and the region is in the DPA rather than the terms.
Flags: Anonymised data used to improve models · Region not stated in the terms · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.
Changelog
- 2026-09-16Documented. Ownership, improvement and retention terms verified against the Kindly terms of service.
- 2026-09-15Listed from the Unseen catalogue with observed domains.
Corrections
Spotted something wrong or out of date? Send it with the source. Changes are checked and recorded in the changelog.