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Balto

Balto · Audio and voice · US · www.balto.ai

Last verified 2026-09-16
Entry services/balto.yaml
Training on your data (default tier)
Call data used for product development; anonymised or aggregated before AI training
Retention
For the period necessary to the stated purposes; login credentials while the account is active
Data residency
US data centres; offered as a US business-to-business solution

Vendor data-handling terms

Training on your data (default tier)
Call data used for product development; anonymised or aggregated before AI training
“We collect this PI to provide the Balto Solution to the related Client, including for testing, research, analysis, and product development to develop and improve our products and services. / anonymized or aggregated to prevent identification prior to use for AI training or optimization”
checked 2026-09-16
Balto Privacy Notice
Retention
For the period necessary to the stated purposes; login credentials while the account is active
“We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or allowed by law.”
checked 2026-09-16
Balto Privacy Notice, Retention
Data residency
US data centres; offered as a US business-to-business solution
“Our data centers are located in the United States. / The Balto Solution is a business-to-business solution offered in the United States.”
checked 2026-09-16
Balto Privacy Notice

Domains and endpoints

observed means seen in Unseen deployments; vendor-documented means listed by the vendor. Vendors do not publish complete lists.

HostRoleSource
balto.aiappobserved

Assessment

All deployments: medium

Reasoning: Real-time call guidance for contact centres: the input is live customer calls, and the vendor uses call data for product development, anonymised before training. Data centres are in the United States and the product is positioned for the US market, so an EU contact centre would be transferring caller conversations without an EU hosting option stated.

Flags: GDPR Chapter V (US data centres, no EU option stated) · Recorded customer calls (third-party personal data) · Assessed 2026-09-16. The assessment is Unseen's; the terms above are the vendor's.

Changelog

  • 2026-09-16Documented. Training, retention, and data-centre terms verified against the Balto privacy notice.
  • 2026-09-15Listed from the Unseen catalogue with observed domains.

Corrections

Pull request on GitHub, or the form below. Changes are reviewed and recorded in the changelog.

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